Refunds/Returns
From the date of shipment, you have 28 days to evaluate your purchase. Provided it has not been damaged, used or worn (other than to try on for size) and no labels have been removed, you may return it in its original packaging for a full refund, or exchange at your discretion.
This applies to all goods EXCEPT those made-to-order (e.g. most tartan products and including cut fabrics) which will be refunded or exchanged only if defective or not conforming to details explicitly advertised on our site. This does not affect your legal rights.
Please note that we will refund our original shipping charges or the costs of your return (e.g. postage or re-import duties) only if the goods are in some way faulty. For other returns you will be responsible for all return costs, including any re-importation duties or other taxes.
Important: if you do wish to return an item, please email returns@grandlodgeshop.com to make arrangements before sending it. We will issue you with a returns number, which must be quoted either on the box or on a packing slip within.
The Company reserves the right to charge a restocking fee, which may be deducted from any refund or credit.
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